Vitamin Grocer UK Shipping Policy

Shipping Policy

FREE SHIPPING ON ORDERS OVER £20!*

All Vitamin Grocer UK orders are shipped from the East Coast of the United States via DHL Global Mail's International Priority Airmail (IPA) Service. DHL transports the package from the Vitamin Grocer warehouse to your local mail carrier who delivers the package to your front door. Shipping time to UK addresses is typically 10-15 to business days.

In addition to the UK, we also currently ship to Ireland, France, Netherlands, Belgium, Switzerland, Denmark, Finland, Norway and Sweden.

All Orders are Shipped Via DHL Global Mail's International Priority Airmail Service

**FREE SHIPPING **


Vitamin Grocer orders of £20 or more ship for free provided that all of the items in the order are marked as eligible for free shipping. Free shipping items comprise approximately 90% of our inventory and are identified by the red free shipping icon on the product details page:


Purchase any quantity or combination of products with this icon on the product page and your order over £20 ships free.

STANDARD SHIPPING

Standard shipping rates apply to all orders that cost less than £20 and any orders that cost more than £20 but include any items that are not eligible for free shipping.

A small fraction of our inventory does not qualify for free shipping because the products are either too heavy or too large to ship economically. These products do not have the red free shipping icon on the product pages. Customers will be charged for shipping according to the rate chart below for all orders that include any of the products that are not eligible for free shipping
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Standard shipping rates include a £2 base rate plus a charge of £5.50 per kilogram. Packages weighing less than a kilogram are charged a prorated amount of £0.55 per 1/10 of a kilogram.

Shipping Rates

Order Cost

Order Items

Estimated Shipping Time

Base Rate

Cost Per Kilogram

< £20.00

All orders

10-15 Business Days

£2.15

£5.95

> £20.00

Orders Including Any Non-Free Shipping Items

10-15 Business Days

£2.15

£5.95

> £20.00

Orders Including Only Free Shipping Items Orders Including Only Free Shipping Items

10-15 Business Days

FREE

FREE

CUSTOMS DUTY and VALUE ADDED TAX (VAT)


All Vitamin Grocer orders ship from the United States and therefore may be subject to UK or EU customs duties and import taxes. Customers located in the United Kingdom should review the HM Revenue & Customs page on Buying from Abroad on the Internet for an overview of the potential taxes or duties that may apply to their delivery. Customers located in other EU countries should be aware that Vitamin Grocer orders ship from outside of the EU and therefore may be subject to local customs duties and import taxes. Vitamin Grocer is not responsible for any such duties or taxes. Customers should familiarize themselves with the customs laws in their local jurisdictions before ordering online.

Not all items available for sale on the Vitamin Grocer website are permitted in all of the eligible shipping destinations. Due to import restrictions, packages containing certain products may be seized by the local customs department. Customers are responsible for confirming that the products they order from Vitamin Grocer are permitted to be shipped to their country of residence. Vitamin Grocer is not responsible for orders seized by local customs officers.

SHIPPING AND DELIVERY PROCEDURE

Vitamin Grocer makes every effort to ship orders as quickly as possible. Orders are typically dispatched from the Vitamin Grocer warehouse within one to two business days.

After an order is placed, customers will receive two confirmation emails from Vitamin Grocer. The first email is the order confirmation email. The order confirmation email will be sent immediately after the order is placed and serves as the customer's order receipt. It includes the order number, billing address, shipping address, shipping method, payment method, items ordered and order total. The second email is the shipping confirmation email. This email is sent to the customer on the day that the order is dispatched from the Vitamin Grocer warehouse. It includes the order shipping method, tracking number and a hyperlink to the shipping carrier's website where the order's status can be tracked.

In rare circumstances, there may be a delay in the dispatch of a customer order due to unforeseen circumstances. If a shipping confirmation email has not been received within two business days of placing the order, the customer may contact Vitamin Grocer for an update on the status of the order.

In order to ensure that you receive the confirmation emails, please configure your email account to allow receipt of emails from customerservice@vitamingrocer.co.uk and support@lyckallc.com.

Out of Stock Orders

On rare occasions, certain purchased item(s) may become unavailable due to supply chain disruptions or unexpected surges in product demand. In such cases, Vitamin Grocer will notify the customer as soon as possible and provide a full refund.

Partial Out of Stock Orders

In the event that the unavailable item is part of a larger order that includes other items which are in stock and ready to ship, Vitamin Grocer will ship the remainder of the order and provide the customer with a full refund for the missing item(s) and the appropriate portion of any shipping charges.

Cancelled Orders

Vitamin Grocer orders may be cancelled within 24 hours of placing the order for a full refund. To cancel an order, customers should send an email to customerservice@vitamingrocer.co.uk stating their intention to cancel the order. The 24 hour time limit begins at the moment a customer clicks the "Place Order" button on the VitaminGrocer.com checkout page. Only orders cancelled within this time period will be issued a full refund under this policy. All other requests will be treated as returns and subject to the Vitamin Grocer Return Policy.

Orders Not Received

As stated in the shipping rate tables above, most orders shipped to the UK and EU countries are delivered within 10-15 business days. If delivery takes longer than this estimate time frames, the customer may contact Vitamin Grocer and a customer service representative will assist in tracking the status of the order.

In order to receive assistance with an order not received, customers must contact Vitamin Grocer no later than 45 days after the shipment of the order. Beyond 45 days from the date of dispatch, orders are considered final and no refunds will be issued for orders not received.

Incorrect Address/Unsuccessful Delivery

Customers are responsible for providing complete and accurate shipping address information and ensuring that packages can be safely delivered to the address provided. If delivery is unsuccessful, either because an incorrect address was provided or because delivery of the packages was refused or unclaimed, it is incumbent upon the customer to contact Vitamin Grocer for assistance. Upon receipt of the returned order, Vitamin Grocer will provide a full refund to the customer less any shipping charges incurred by Vitamin Grocer. Vitamin Grocer will not resend an order to an address where one delivery attempt has already failed unless the customer is able to provide a verified correction to the original address.

Returns and Damaged Items

If a customer receives an item that is damaged or defective, the customer may return or exchange the item pursuant to Vitamin Grocer's Return Policy. Please visit the Return Policy page for specific instructions on returns and exchanges.